FAQ
1
What payment methods do you accept?
We securely process all payments in USD via Wix Payments . We accept major international credit/debit cards including Visa, Mastercard, American Express, and Discover, as well as digital wallets like Apple Pay and Google Pay.
2
How long will it take to receive my jewelry?
All orders are packaged and dispatched within 1 to 3 business days. Secured domestic delivery within the United States takes 5 to 10 business days, while international shipping takes 7 to 14 business days.
3
What is your return and refund policy?
We offer a 30-day return window for unworn and unaltered jewelry in its original premium signature packaging. To initiate a return, please contact our support desk at support@shanetrade.com.
4
Is my financial and personal data safe?
Absolutely. We do not store any credit card numbers on our servers. All transactions are fully encrypted via Secure Sockets Layer (SSL) technology and strictly handled under global PCI-DSS security standards.
5
What materials are your jewelry pieces made of? Will they tarnish or cause allergies?
We pride ourselves on using premium, skin-safe materials. Our jewelry is primarily crafted from 14K/18K Gold Plated over 925 Sterling Silver, solid gold vermeil, and premium stainless steel. All items are 100% nickel-free and lead-free, ensuring they are entirely hypoallergenic and highly tarnish-resistant under proper care.
6
Can I change or cancel my jewelry order after it has been placed?
We process orders rapidly to ensure fast delivery. You can request a modification or full cancellation within 30 minutes of placing your order by emailing support@shanetrade.com. Once an order has been securely packaged and dispatched to the carrier, no retroactive changes can be made.